Lead Exclusivity
- All leads provided by Kodiak Leads are exclusive to your company. We never sell the same lead to multiple contractors.
Billing
- You only pay for valid leads that match the services you offer. Invalid leads, wrong numbers, etc. are not billed.
- There are no setup fees or monthly fees. Billing is per valid lead only.
- You will be billed weekly via automatic credit card charges for any valid leads received that week.
Lead Validity A lead is considered valid and billable if any of the following occur during the call:
- An appointment is scheduled
- Contact information is exchanged
- Pricing or an estimate is provided
- The lead is referred to another company
- The call rings for 30 seconds before being unanswered
- The call goes to voicemail, regardless of if a message is left
- The call is answered by an automated system/call center, regardless of if connected to you
- If a customer submits a lead form and then is not contactable, we will still bill for the lead form submitted
Dispute Lead
Any charged lead must be disputed within 24 hours of the time that the lead was received. DIsputed leads after this period will not be considered. Disputes will be considered for the following conditions:
- Disconnected or Wrong Phone Number
- Wrong category – Not a restoration lead
- Obvious spam
- Customer denies making request
- Duplicate call after a lead
- When a user submits a lead and then calls in through our confirmation page phone, we bill for the call and credit the lead
If a dispute is successful, you will be re-credited to your account or original payment method.
Pause/Cancel
- You can pause your account at any time with no fees or penalties
- There are no long-term contracts.
- Services can be cancelled with notice per the Service Agreement
Lead Volume
- Initial leads typically arrive within 2 weeks of activating your account
- Ongoing lead volume can vary based on service area demand
Pricing
- Cost per lead varies by service area
- Contact Kodiak Leads for pricing details for your specific area
Refunds and Credits
Kodiak Leads does not provide refunds for leads or call generation services once provided. However, if you have unused funds deposited to your account, you may request a credit and Kodiak Leads will refund the remaining balance to the original payment method or via check within 7 business days.
To request a refund:
- Click My Leads
- Click Request Refund in the drop-down list that appears under the My Leads tab
- Select “Inbound Phone” for call refund requests
- Select the appropriate refund reasoning and type in a refund comment
- Submit a refund request for the selected leads by clicking the dollar sign
Onboarding Instructions
To access your lead portal, go to https://kodiakleads.leadportal.com/res_partners/brpage.php? and login using your personal username and password. You may login here any time to access billing info, leads history, calls history, transaction reports, and much more.
Instructions to Fund Your Account:
Login to the portal
Enter card via “Add Funds” -> Authorize.net CIM -> Click button on right “Add Card/Bank Account” and enter billing details
Once a card is entered, a screen will appear under Add funds -> authorize.net CIM -> enter amount
To activate or pause, toggle the button at top that currently says “Status: Active”/“Status: Temporarily Stopped” – Once active, you will receive leads & calls as long as the account has positive funds
Pause / Activate Your Account
Accounts are often set to Pause during onboarding. One final step new buyers is to toggle the Active/Paused setting to Active to enable your account to receive leads and calls.
Login to the portal
To activate or pause, toggle the button at top that currently says “Status: Active”/“Status: Temporarily Stopped” – Once active, you will receive leads & calls as long as the account has positive funds